What does Kokkino mean?
Kokkino is the Greek word meaning red. I chose it as I wanted a vibrant name for my business to reflect the colourful nature of my work.
Where are you based?
I am based in Hinckley Leicestershire
What is kokkino jewellery made from?
Most of my collections are made from sterling silver and vitreous enamel although i also work in gold and use precious and semi-precious gemstones
What is enamel?
Enamel is a very fine layer of glass which is fused onto the surface of the silver in a kiln heated to around 1000 degrees c
Is Kokkino jewellery nickel free?
Yes, I only use sterling silver
The item I want is showing as out of stock - how can I buy it?
Just send me an email or DM and I will be able to let you know.
I would like an item selection not showing - how can I order?
Send me an email or DM and if the selection is possible I can make a custom order for you to purchase
Postage and Delivery
What are your UK postage options?
Full details are in the Delivery and Returns section
All members of the VIP list get free postage, which is send via signed for 1st class or special delivery depending on the price of the item - sign up to the VIP list here
Otherwise - Standard Signed for is £5 Special Delivery £8
Do you ship internationally?
Yes, I can ship anywhere. International postage is £10
How long will it take for my order to arrive?
Check the delivery and returns page for full details
Can I return an item if I have changed my mind?
Yes, any item can be returned as long as it is unworn, except for bespoke and custom pieces. Full details are in the Delivery and Returns section
How do I return an item previously bought from a stockist?
Please take it back to the stockist you purchased it from for details.
Gifts and Gift Vouchers
Can I buy a gift voucher?
Yes, gift vouchers are a great idea and can be purchased here in a number of denominations. We send you a code via email so great for a last minute or long distance gift
Can I use a discount code to buy a gift voucher?
No, discount codes are only for physical products
Where can my discount voucher be used?
Can you add a gift message?
Yes certainly! There is a text box at checkout so just let me know what you would like your message to be, or drop me a quick email.
Can you gift wrap for me?
All kokkino jewellery comes in a box, tied with a ribbon and wrapped in tissue paper, but if you would like an item giftwrapping just let me know at checkout
Can a gift be returned if I bought the wrong thing?
Yes certainly. As long as the item is unworn we can certainly swap it for another item or give you a refund.
Jewellery care and commissions
How do I care for my kokkino jewellery?
Check our detailed guide to keeping your jewellery clean and sparkling here. We also offer a refinishing service if that’s preferable to you - and just charge p&p. Send me a quick email to discuss this.
Do you work to commission?
Yes, I love to work to commission and make one off bespoke pieces. See more here
Can I buy a piece in a different colour?
Yes, if you can’t see the colour you need, perhaps you want to match a particular outfit, then please get in touch as this may be possible. There are many shade of enamel available, although unfortunately it is not quite like paint where you can match any shade.
Do you make bridal jewellery?
Yes, and pieces can be adapted and commissioned for your big day
Do you make engagement rings?
Yes, we love to make unique and special pieces of jewellery including engagement rings. Just send me an email and we can discuss this
How long will it take for a commission to be made?
Really it depends on the commission and the time of year, so it is always better to get in touch as soon as possible.
Can you make earrings for non-pierced ears?
Yes, many earring designs can be adapted successfully for non-pierced ears, get in touch if you’d like to commission a pair
Can you provide a longer chain?
Yes, all of my designs come in a variety of chain lengths, just get in touch if you can’t see what you need.
Do you make rings in my size - I can’t see it listed?
Again, if you can’t see what you need, just get in touch, I can make rings to any size or half size
I don’t know what ring size I need
It’s always best to get your finger or a ring measured rather than guessing or using a piece of paper or string! Most jewellers are happy to do this if you pop in or If you like we can send you a free ring sizer, just get in touch to let us know your details.
Are the diamonds conflict free?
Yes all of our diamonds are from reputable sources and are conflict free.
Keeping in touch
Where else do you sell?
There is a full list of our stockists here
Where can I follow you on social media?
I’m mostly on instagram and facebook
How can I sign up to your mailing list?
Sign up via the form here
How can I unsubscribe from your mailing list?
Just click the unsubscribe link at the bottom of any of our emails