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Terms and Conditions

By using this site you are acknowledging that you have read and agree with the following terms and conditions. These terms and conditions may be changed or added to at any time.

Prices: Prices shown on the site are in GBP. We reserve the right to change the prices at any time without prior notice to you.

Orders: Whilst some items are kept in stock most items of jewellery are made to order by Melanie in her studio. Please allow between 1-3 weeks from order date. If your jewellery is for a particular occasion, please let Melanie know and she will try her best to meet your deadline. Once an order has been placed you will receive a confirmation email. You will also receive an email notification when items have been dispatched so you know when to expect them. 


Payment: Orders can be processed directly though this website. All card payments are securely processed via PayPal and Stripe as third party payment systems. You, as the customer, agree to provide current, complete and accurate information for all purchases made at our store. Please ensure that your PayPal account has up-to-date credit card numbers and expiration dates, or that you enter all details correctly, so that we can complete your transactions and contact you as needed. Kokkino does not hold any customer card details and will never pass your details on to anyone. Please read Privacy Policy for full details.


Cancellation
Orders for stock items can be cancelled any time before dispatch but you must inform us in writing by email.

Delivery:  All deliveries are sent as securely as possible via a tracked and insured service. Please see Delivery page for full details. If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to chase it up with Royal Mail. Kokkino can not be held responsible for items that are lost or delayed in transit. Any items sent outside of the UK are subject to custom charges. Any import duties, sales taxes or other import costs are the responsibility of the customer.

Returns: You have 14 days to return unworn items in their original packaging, with proof of purchase. Full details in Delivery and Returns